Troubleshooting common issues

Most problems in Argo have a two-minute fix. Here are the common ones.

I can't sign in

• Double-check the email you used. Argo treats emails as case-insensitive, but typos still happen.
• Use Forgot password to reset. The reset email arrives within a minute; check spam.
• Signed up with Apple or Google? You need to sign in the same way. A password won't work for those accounts.
• Still stuck? Email support@askargo.com with the account email and the sign-in method you used.

An upload failed

• Max file size is 25 MB. Large scans often compress well as PDF.
• Supported formats: PDF, PNG, JPG, HEIC, most Office formats.
• Poor network? Try again on Wi-Fi. The mobile app resumes interrupted uploads.

My mobile app isn't showing recent changes

• Pull down to refresh. If that doesn't help, sign out and back in.
• Check Settings → About for the app version; running an old build can cause sync issues.

The Argo agent gave a weird or wrong answer

• Argo grounds answers in your uploaded documents. If your Home File is missing context, add the relevant doc and ask again.
• Include specifics in your question. Something like “my 2021 Trane HVAC, when was the last service?” works better than a vague ask.
• If you think the agent is wrong about something it clearly should know, use the Feedback button inside the app. That goes straight to our engineering backlog.

Something else is broken

Email support@askargo.com with:

• What you were trying to do
• What happened instead
• The device and browser (or mobile app) you were using

We watch that inbox every business day.