Trust, safety, and how we protect you
Your home is your most important asset. We built Argo to protect it and you.
Our promise
When you use Argo, you are trusting us with something deeply personal: your home, your belongings, your family's financial future, and, in Estate Mode, your voice and your wishes. Argo is built on four commitments: your data stays yours, our AI tells you what it knows and what it doesn't, we never put the business ahead of your interests, and we work harder to protect vulnerable users than any regulation requires.
Your data
Your data is yours
Your Home File belongs to you. Export your complete data at any time, in a portable format, regardless of your subscription status. If you cancel, your data doesn't disappear — data portability is a founding commitment, not a feature we can change.
We don't sell it
Argo's business model is subscription software. We earn revenue when you subscribe, not when we sell your data. We do not sell your personal information, your home data, your photos, your videos, or your estate records to any third party.
You control AI training
We give you a clear choice about whether your data is used to improve Argo's AI. The default for new users is Off. We ask for your preference; we don't assume it. You can change this at any time in Privacy Settings. These are architectural commitments baked into the platform, not terms-of-service language we can change at the next update.
Your estate mode is yours
Video notes and beneficiary assignments are stored with additional access controls in place. They are never included in standard Advisor Shares, only in explicit, separate authorizations you make. They are never used for marketing or product analytics.
Our AI
We tell you when it's AI
Every AI-generated output in Argo valuations, recommendations, and assessments is labeled as AI-generated. We don't present AI analysis as professional advice. When something requires a licensed professional, we say so.
We tell you what it doesn't know
Our AI is honest about uncertainty. When an estimate has wide variance, when data is incomplete, or when a situation is outside our model's reliable range, Argo tells you. We would rather give you an accurate picture of uncertainty than false precision that misleads a decision.
We don't let AI take irreversible actions
Argo's AI makes recommendations. It does not execute transactions, sign documents, or take any financial actions on your behalf without your explicit confirmation at every step. Agentic features will always require human approval before any consequential action occurs.
Protecting seniors and vulnerable users
We have built specific protections into Argo's design and policy:
Our Usage Policy explicitly prohibits using Argo to exploit, deceive, or financially harm elderly or cognitively impaired users.
We do not enable unsolicited financial targeting of users based on their home equity or estate data.
Our advisor compliance program requires participating advisors to disclose their compensation relationship to clients.
Security
All data encrypted in transit (TLS 1.2+) and at rest (AES-256)
Role-based access controls and least-privilege principles
Regular security audits and penetration testing
In the event of a breach, we will notify you promptly
Responsible disclosure program for security researchers: security@askargo.com
Report a concern
Security: security@askargo.com
Privacy: privacy@askargo.com
Compliance: compliance@askargo.com
General safety: trust@askargo.com
We respond to security concerns within 1 business day and to all other reports within 3 business days.